Shipping & Returns Policy

Shipping

All items ship USPS Priority Mail from 201 West Monument Street, Baltimore, MD 21201. Orders with a total shipping weight of 5 lbs or greater, or oversized items, will ship as Heavy Goods, which may increase the shipping cost. Shipping charges are subject to change without notice.

Most in-stock items ship within 24 hours of purchase; all ship within 48 hours. Once your items have shipped, you will receive a confirmation email with a USPS tracking number.

USPS Priority Mail guarantees 1-day, 2-day, and 3-day shipments within the continental US. Once the order is picked up by USPS, the Maryland Historical Society Museum Store is not responsible for non-delivery, delay in delivery, loss, or damages during shipment. Claims for missing or damaged merchandise must be filed directly with USPS.

All orders are shipped without a signature required, which means the carrier will leave the package in the mailbox or by the front door. If you are concerned about possible theft and prefer to have a signature required, please indicate this in the Comments section of the checkout page.

Maryland and Washington, D.C. residents have the option to select Pick Up in Store for no shipping charge. Items can be picked up during regular store hours: Wednesday - Saturday, 10am to 5pm and Sunday, 12pm to 5pm.

With the exception of books, consignment items cannot be shipped. If you would like to purchase a consignment item you see online, arrangements must be made to pick up the item from our Museum Store. Please call the store at 410-685-3750 ext. 377 for more information.

Returns

To be eligible for a return, items must be in their original packaging, unopened and unused. If you need to return an item, please contact the museum store at 410-685-3750 ext. 377 within 15 days of delivery. Do not return an item without first contacting the store. Shipping fees are non-refundable.

Consignment items, sale items, and seasonal items are FINAL SALE and are not eligible for return.